Introduction

A Live Chat feature is the best way to let users get in touch with you at their convenience via their favorite messenger. It’s easy for you and your customers and adds a streamlined customer support to your website without any extra tools necessary.

Directly from your website, a customer can text you and you will get the message instantly. From there, you can reply to their message on the platform they used. An All-in-One widget offers WhatsApp, Viber, Facebook Chat and other platforms.

Summary of how to add an all-in-one live chat button to your website with Elfsight:

  1. Create an account with or log into Elfsight (it’s free!),
  2. Find and select the “All-in-One” widget under the “Chats” tab,
  3. Click “Create widget”
  4. Select a template and personalize the widget to suit your brand’s style,
  5. Click “Add to website” to generate an installation code,
  6. Copy the code and go to the admin page of your WordPress website,
  7. Paste the code and save the changes.

The Solution

All-in-One live chat, or multi-channel live chat, is a powerful feature that allows website visitors to initiate a chat with a business through multiple channels, such as WhatsApp, Facebook, Telegram, Viber, or others right from the website. It typically appears as a button that opens into a chat window that allows the visitor to choose their preferred channel for communication.

The main advantage of a multi-channel live chat button is that it allows customers to communicate with a business through their preferred channel. Some customers may prefer to use WhatsApp, while others may prefer to use Facebook Messenger, for example. By providing multiple options, businesses can increase the chances of engaging with their customers and providing better customer service.

What does a multi-channel widget offer?

Elfsight’s live chat widget is designed to work on all websites and look great and interact seamlessly on all devices. Installation is easy, code-building-free, and user-friendly. 

You can choose from one of ten ready-made templates, customize the look and feel of the chat widget to match your brand, and adjust it exactly the way you want. You can also set up chat parameters like date and time of live customer service, which pages on your website the chat opens, devices, audience, and when the chat triggers for the customer. 

How do you add a multi-platform chat widget to your website?

Through Elfsight’s widgets, you can add a chat button to your site that offers customers a choice of which messenger platform they can use to contact you.

To add the widget to your website, simply follow the user-friendly steps:

  1. Go to the Elfsight website and browse through the available widgets. Choose the “Multi-Platform Chat” widget.
  2. Click on the “Create widget” button for the widget.
  3. On the next page, you will be asked to enter the URL of your website. Enter the URL and click on the “Continue” button.
  4. You will be taken to a page where you can customize the widget according to your needs. You can configure the widget to show multiple chat icons, like WhatsApp, Facebook, Telegram, Viber, etc. You can also choose the layout, fonts, widget size, and color scheme for how the widget will be displayed on your website.
  5. Once you have finished customizing the widget, click on the “Get code” button. A pop-up window will appear with the widget’s code. Copy the code.
  6. Log in to your website’s content management system (CMS) and go to the page or post where you want to add the widget.
  7. Paste the code for the Elfsight widget into the HTML editor of your CMS.
  8. Save your changes and publish the page or post.

Your multi-platform chat widget should be added to your website. Visitors to your website will be able to click on the chat icons and start a conversation with you through their preferred platforms.

Note: If you have any difficulty following these steps, please check the Elfsight website for more detailed instructions and support.

What platforms can Elfsight’s all-in-one live chat support?

The multi-platform live chat widget allows you to communicate directly with your audience through all popular messengers. The following messengers are built into one handy, user-friendly widget:

The customer chooses which platform to use and can directly message your business.

How does offering a live chat button help your business?

Offering a live chat feature on your company’s page is beneficial for a number of reasons:

Increased engagement and higher conversion rates

Because a live chat allows businesses to engage with their website visitors in real-time, it increases the overall level of engagement with the website. This can lead to higher conversion rates and more sales.

Improved customer service

Immediate assistance comes with a live chat button, and customers who have questions or need help receive support in live-time. This can help to improve the overall customer experience and increase customer satisfaction.

Cost-effective and increased efficiency

A live chat widget is a cost-effective way for businesses to provide customer service. It eliminates the need for a dedicated phone line or call center, and can be manned by a small team of representatives.

Live chat also allows businesses to handle multiple customer interactions simultaneously, which can increase the efficiency of their customer service operations.

Better targeting of audience and data collection

With live chat, businesses can gather information about their website visitors and use that information to create targeted marketing campaigns.

Live chat can also help businesses collect valuable data about their customers, such as their location, interests, and browsing history, which can help them create more effective marketing strategies.

Accessibility

Because live chat can be accessed from anywhere, it allows customers to communicate with businesses at any time. The all-in-one live chat feature also means that customers can use their preferred app or platform to communicate directly with your business which further enhances the customer experience. This can be especially useful for businesses that operate on a global scale or have customers in different time zones.

Increased sales

By providing immediate assistance, businesses can help to increase the likelihood of a sale. When customers have their questions or concerns addressed quickly and efficiently, they are more likely to make a purchase. According to research, customers are nearly 90% more likely to complete a purchase if they feel like they have received positive customer support and service.

Offering a live chat on your website is extremely beneficial for your customer support service, overall customer experience, and general sales for your business and creating a live chat button that supports many messenger services caters to customer’s preferences. Installing a live chat feature to your website can be simple, stylish, and speedy by using an easy-to-install code created by a widget editor. Using Elfsight’s widget builder saves you the effort, and money needed to create a live chat feature, giving you more time to build your business.