Refund Request / Support Refusal

I would be happy to discuss a refund with you once ample troubleshooting has actually been done and the support options exhausted. It is quite possible the theme and your server environment don’t get along, however the issue is obviously not all on the theme or everyone would be reporting it. It is important we determine exactly what the issue is, whether it is theme-related, database related, server setup or something in your migration process. It isn’t about blame, but logical process of elimination that allows us to either fix an issue we can control of point you in the right direction for resolution.

Elementor